There are many reasons to outsource your technical support requirements, here are a few of them;
Free up other staff to do the job they were meant to do. In many smaller businesses, there is an individual 'who knows computers'. This may work sometimes but often results in de-focused staff, incomplete or problematic technical implementations and frustration. A technical professional can get the task done quickly and efficiently and may reduce future headaches.
Reduced cost. Some times a business doesn't really need full time IT staff (or requires fewer IT staff). With outsourcing, you only pay for what you need. No make work projects, no empire building and no employee training.
Broader knowledge base and skills. With TechSys Support, you get the right technical professional for the job. Depending on what you need, the professional with the required skill set at the appropriate fee will be dispatched.
Technical outsourcing is based on several task types. Each task type involves a different level of expertise at a competitive rate.
This assessment is to determine how easy or difficult it would be to maintain your systems and network. Some sites may use special software or custom applications where a higher level of expertise or knowledge is require. After the assessment, we will be able to give you an understanding of the complexity and therefore the technical effort and (if required) extra work / costs required to support maintain your systems.
$95.00 (one time)
Simple Site Support & Maintenance
This includes making occasional or regular updates to your systems and troubleshooting various problems (workstation, windows, network, internet, viruses, spyware and email).
$75.00 per hour
Complex Site Support & Maintenance
Where complex systems are involved (Windows server, Small Business Server, Linux Servers, Web Servers, Raid systems, routers and other specialty software/hardware products), technical experts (in different fields) may be required.
From $95.00 per hour
Specific Application Support
Do you need help with specific third party software where support is hard to find. TechSys works with a network of professionals with many different application skill. Let us find the right one for you.
Varies based on the specialty.
We have introduced a home support option for employees/associates of customers we work for. This support includes full pc support and home network/internet connectivity support.